1. Agreement to Terms
By accessing and using the website and services of ELITEHUB LIMITED (“we,” “our,” or “us”), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and ELITEHUB LIMITED governing your use of our global e-commerce platform specializing in trench coats. If you disagree with any part of these terms, you must immediately discontinue use of our services.
2. Modifications to Terms
We reserve the right to modify, amend, or update these Terms of Service at any time without prior notice. Changes will become effective immediately upon posting on our website. Your continued use of our services after any modifications constitutes your acceptance of the revised terms. We recommend that you review these terms periodically for any updates that may affect your rights or obligations.
3. Eligibility and Account Registration
You must be at least 18 years old or have parental consent to use our services. By registering an account, you warrant that all provided information is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Immediately notify us of any unauthorized use of your account or any other security breach.
4. Products and Pricing Information
We specialize in premium trench coats for global customers. All products are subject to availability. We reserve the right to limit quantities, discontinue products, and correct pricing errors at any time. Prices are listed in USD unless otherwise specified and are subject to change without notice. Product descriptions, images, and specifications are provided for informational purposes, and actual colors may vary due to display differences.
5. Order Acceptance and Payment Terms
Order confirmation does not constitute our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity. We accept various payment methods including major credit cards and PayPal. You represent and warrant that you are authorized to use the chosen payment method and that all provided payment information is accurate.
6. Shipping and Delivery Policy
Shipping costs and delivery times vary based on destination and selected shipping method. While we provide estimated delivery dates, these are not guarantees. Risk of loss for products passes to you upon delivery to the shipping carrier. For detailed information about shipping methods, costs, and delivery timeframes, please refer to our separate Shipping Policy.
7. Returns and Refunds
We offer a 30-day return policy for unworn trench coats with original tags attached. Final sale items, personalized items, and damaged goods (unless due to manufacturing defects) are non-returnable. Refunds are processed to the original payment method within 10-14 business days after we receive and inspect returned items. For complete details, please review our Return Policy.
8. Intellectual Property Rights
All content on this website, including but not limited to text, graphics, logos, images, photographs, designs, and software, is the property of ELITEHUB LIMITED or our licensors and is protected by international copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, or distribution of any content may violate these laws.
9. User Conduct and Prohibited Activities
You agree not to use our services for any unlawful purpose or in any way that could damage, disable, or impair our website. Prohibited activities include but are not limited to: fraud, harassment, transmitting malware, unauthorized data collection, and any activity that interferes with other users’ enjoyment of our services. You may not use our products for any illegal or unauthorized purpose.
10. Disclaimer of Warranties and Limitation of Liability
Our services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. To the maximum extent permitted by law, ELITEHUB LIMITED shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or products. Our total liability shall not exceed the amount paid by you for the products in question.
11. Indemnification
You agree to indemnify and hold harmless ELITEHUB LIMITED, its directors, officers, employees, and affiliates from any claims, damages, losses, liabilities, and expenses arising from your breach of these terms, violation of any laws, or infringement of any third-party rights.
12. Governing Law and Dispute Resolution
These Terms of Service shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes shall be subject to the exclusive jurisdiction of the courts of Hong Kong. We encourage you to contact us first at [email protected] to attempt to resolve any disputes amicably.
13. Contact Information
For any questions regarding these Terms of Service, please contact us at:
Email: [email protected]
Response Time: Within 24 business hours
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM HKT