1. Order Processing
All orders are processed within 1-2 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons or promotional events, order processing may take up to 3 business days. You will receive an order confirmation email once your order has been successfully processed and is ready for shipment. We conduct quality checks for each trench coat before dispatch to ensure you receive products meeting our high standards.
2. Shipping Methods and Delivery Timeframes
We partner with reputable international carriers including DHL, FedEx, and EMS to provide reliable global delivery services. We offer three shipping options to accommodate different needs and budgets:
- Standard Shipping: 10-20 business days for delivery
- Express Shipping: 5-10 business days for delivery
- Priority Shipping: 3-7 business days for delivery
Delivery timeframes commence from the shipment date and may vary depending on destination, customs processing, and seasonal factors. All timeframes are estimates rather than guarantees, as international shipping can be affected by circumstances beyond our control.
3. Shipping Costs and Free Shipping Threshold
Shipping costs are calculated based on the destination country, package weight and dimensions, and selected shipping method. The exact shipping cost will be clearly displayed at checkout before you complete your purchase. We offer free standard shipping for all orders exceeding $200 USD. For orders below this amount, shipping costs range from $9.99 to $39.99 depending on your location and chosen delivery speed.
4. Shipping Destinations and Restrictions
We proudly ship to over 150 countries worldwide. However, some remote locations may have limited shipping options or require additional surcharges. We are unable to ship to PO boxes or military addresses. Certain countries may have specific import restrictions on textile products – we recommend checking your local customs regulations before placing an order. For a complete list of supported countries, please visit our website’s shipping information page.
5. Order Tracking and Delivery Management
Once your trench coat order has been shipped, you will receive a shipping confirmation email containing your tracking number and a direct link to monitor your package’s journey. You can track your order in real-time through our website or the carrier’s tracking platform. We recommend regularly checking your tracking updates and ensuring someone is available to receive the delivery at your specified address.
6. Customs, Duties, and Import Taxes
International customers are responsible for all customs duties, import taxes, brokerage fees, and other charges imposed by their country’s regulations. These charges are not included in our product prices or shipping costs and must be paid by the recipient upon delivery. The amount varies by country and we cannot predict these charges in advance. For detailed information about potential costs, we advise contacting your local customs office.
7. Delivery Issues and Customer Support
In case of delivery problems, including lost packages, significant delays (exceeding 30 business days), or damaged items, please contact our customer service team within 14 days of the estimated delivery date. For damaged items, please provide photographs of both the packaging and the damaged product. We will work with the shipping carrier to investigate and resolve the issue promptly. For shipping-related inquiries, contact us at:
Email: [email protected]
Response Time: Within 24 business hours
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM HKT