1. What products do you specialize in?
We focus exclusively on premium trench coats, offering both classic and contemporary designs for global customers.
2. Where is ELITEHUB LIMITED based?
We are a Hong Kong-based company shipping trench coats worldwide from our central warehouse.
3. What is your return policy?
We accept returns within 30 days for unworn coats with original tags. Final sale items cannot be returned.
4. How long does shipping take?
- Standard: 10-20 business days
- Express: 5-10 business days
- Priority: 3-7 business days
Times vary by destination
5. Do you ship internationally?
Yes, we ship to over 100 countries. Customers are responsible for any customs duties and import taxes.
6. How do I choose the right size?
Refer to our detailed size chart for each product. We recommend comparing your measurements with our chart for the perfect fit.
7. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure transactions.
8. How can I track my order?
A tracking number will be sent to your email once your order ships. Use it to monitor your package’s delivery status.
9. What if my trench coat arrives damaged?
Contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund.
10. How do I contact customer service?
Email us at [email protected]. We respond within 24 hours during business days (Monday-Friday, 9 AM-6 PM HKT).
ELITEHUB LIMITED – Timeless Style, Global Service