1. Introduction
ELITEHUB LIMITED (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our global e-commerce platform specializing in trench coats. By accessing our website and using our services, you consent to the data practices described in this policy.
2. Information We Collect
We collect various types of information to provide and improve our services:
- Personal identifiers (name, email address, phone number)
- Shipping and billing addresses
- Payment information processed through secure gateways
- Purchase history and style preferences
- Customer service communication records
- Technical data (IP address, browser type, device information)
3. Legal Basis for Processing
We process your personal data based on:
- The necessity to perform our contract with you
- Your explicit consent for specific processing activities
- Legitimate business interests
- Legal compliance requirements
4. How We Use Your Information
We use collected information for:
- Processing and delivering your trench coat orders
- Managing your account and preferences
- Providing customer support
- Sending marketing communications (with your consent)
- Personalizing your shopping experience
- Improving our website functionality and product offerings
- Preventing fraud and enhancing security
5. Data Sharing and Disclosure
We may share your information with:
- Payment processing partners
- Shipping and logistics providers
- Marketing and analytics service providers
- Legal authorities when required by law
6. International Data Transfers
As a global company based in Hong Kong, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are implemented for such transfers.
7. Data Security Measures
We implement comprehensive security measures:
- SSL encryption technology for data transmission
- Secure payment gateways compliant with PCI DSS standards
- Restricted access to personal data on a need-to-know basis
- Regular security assessments and system updates
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
9. Your Rights
You have the right to:
- Access and receive copies of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Withdraw consent for marketing communications
- Object to certain processing activities
- Request data portability where applicable
10. Contact Information
For privacy-related questions or to exercise your rights:
Email: [email protected]
Response Time: Within 24 business hours